Intelligent Routing Plans for Non Geographic Numbers

Any standard 08XXX number can have 'intelligence' added to it, in the form of additional call routing plans. The number can even have several such plans associated with it, to achieve the desired call routing result.

Changes to the plan can be made via our secure portal by the client them selves, and be uploaded and made operational within 1 hour, or via a call to us within office hours.

As with everything, the choice is our clients..

X Komms® Call Routing Options

 Routing level 1 plans

 XK Geographic Routing

For organisations with multiple sites, calls can be diverted to your nearest office.

BT has 722 area codes, and these can be associated to your specific sites. Even calls from mobiles can either be bulk diverted to a particular location, or associated with the nearest site to the BT interconnect, made by the mobile call.

You decide, we implement.

XK Time Link Routing

Perhaps at different times of the day, or days of the week, or even on bank holidays for example, you wish your calls to be differently routed - the office(s) being closed for example?

You decide, we implement.

XK Proportional Link Routing

For an organisation with several locations, some locations will inevitably be bigger than the others.

Calls can then be split as they come in proportions as defined by you e.g. 3 sites all calls split equally 33%:33%:33%. Perhaps the main site is much bigger with more people, so you decide 50%:25%:25%.

You decide, we implement.

XK Out of Hours Routing

What happens to calls received out of hours? Perhaps you have an answerphone? What happens if this call is very important though?

We can route calls from specifically highlighted important clients to an emergency contact list. Alternatively, these calls can be sent as emails to a Smartphone, Blackberry™ , Pocket PC etc or other web management service.

You decide, we implement.

X Komms® Level 2 Routing Plans

XK Caller ID Routing

Some clients like to associate different levels of service to their more important clients. The NGN can be programmed to recognise agreed caller's numbers and route their calls differently - often providing a 'Gold', 'Silver' and 'Bronze' level of service. Perhaps there are levels of restricted information even within one client that different callers are allowed to access for example?

You decide, we implement.

XK Q-Link Routing

When lines are busy, Q-Link automatically queues calls as they come in, managing them in a First In First Out (FIFO) stream. Added to this, the caller can receive automatic recorded announcements whilst they wait, or even bespoke recorded announcements.

You decide, we implement.

X Komms® Level 3 Condition Based Routing (CBR)

CBR occurs subject to a condition being met, or a 'flag' state being raised. For example, you have proportional call distribution with 75% to the main office, but the main office lines become engaged, then CBR pushes calls to the other sites for example, or to logged on teleworkers, until a free office or operator is located.

It provides an intelligent peak time resource management tool.

You decide, we implement.

XK Courtesy Link Routing (CoLR)

The caller rings but the number isn't being answered, this routing plan interrupts with either standard or bespoke announcements such as."Please hold, your call is important to us", or " all lines are currently busy, please hold" etc

You decide, we implement.

XK Command Link Routing (CLR)

In situations where disaster strikes, there is an emergency situation, or a sudden deluge of unexpected calls for whatever reason, CLR allows a previously determined alternate incoming call plan to be enacted.

You decide, we implement.

 Whatever you wish to achieve, if it can be done, we can probably do it!

XK Auto attendant & IVR

Finally, for larger clients with definable functional areas such as 'sales', 'purchasing', 'support' etc, 'auto attendant' routing is possible, which allows callers with DTMF to;

"Press 1 for this, 2 for that, 3 for the other etc."

Simialrly, an Interactive Voice Response (IVR) system uses the words spoken by the caller to route the calls through to the relevant section or department.

You decide, we implement.